Oakley Sign Installation

Please enter all special instructions in the comments / notes field on the service request form. Please provide as much detail as possible as it will insure accuracy with the service request.

Please contact our representatives at 866-883-9363. They are available Monday - Friday, 8:00 am - 4:00 pm CST. You can also try our LiveChat that is available on the website. The final way is to create a new Support Ticket.

While we will make every effort to comply with the request, please let the homeowner know that we cannot guarantee service for a specific day since a two day service window is required.

All communication with the homeowner must remain between the agent and the homeowner. Please inform the homeowner that service will be completed within two business days from the when the request is placed.

Due to the vast number of service requests each day, we cannot meet at the property at a predefined time. The best way to insure proper placement is by marking the spot where the post should be installed. The area can be marked with a wooden stake and ribbon, metal frame, marker flags, etc.

We require that you place a marker on all properties that have a sprinkler system or electronic dog fence. If we arrive for installation and no marker is present, we will not be responsible for any damaged that occurs to a sprinkler system or dog fence.

If there are special instructions on the service request that state that a marker will be present, and it is not, our installer will use their best judgment for the location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a service call charge will apply to move to a different location.

With all requests, the following notifications are sent via email:

• Email confirmation of the request being placed
• Email notification of the request being scheduled on a route
• Email notification of request completion, complete with photos.