Frequently Asked Questions & Support

Yes, most real estate sign products are printed on both sides. Some specific products may require single-sided printing. Please contact our Help Team here or call our Customer Loyalty Team at 1-800-373-5330 if you have questions regarding a specific product.

Oakley Signs & Graphics manufactures a wide variety of custom sized and shaped real estate signs. If you don't see what you are looking for online please reach out to our Help Team here or give us a call at 1-800-373-5330 and a Customer Loyalty Team member will assist you with a sign quote.

What material you should choose depends on how you intend to use your sign and how you plan to display it. We have compiled detailed information the benefits of each material here. If you need a recommendation, you can reach our Help Team here or call our Customer Loyalty Team at 1-800-373-5330.

Real estate listing signs, real estate posts, real estate sign frames and hardware are all sold separately. When purchasing complimentary products, we will ship them assembled at no additional cost.

Hole selection can vary depending on how you intend to display your real estate listing signs. As a general rule, signs that hang from a post require Oakley Post Holes and signs that will go in a frame will require Oakley Frame Holes. All of our sign riders will receive a hole pattern that compliments either Oakley Post or Oakley Frame Holes. More detailed information about our holes can be found here. If you need a custom hole pattern to fit products you did not purchase through Oakley, please contact our Help Team here or call our Customer Loyalty Team at 1-800-373-5330.

All of our custom sign materials are designed to be used for multiple listings. Actual sign life will vary depending upon usage, weather conditions, and many factors beyond our control. Our guarantee is to provide custom signs that will have proper ink adhesion, be free of scratches upon delivery, and be in compliance with generally accepted industry standards. We stand behind our products and will immediately resolve any defects or errors that are caused by our company. If you need assistance contact our Help Team here or call our Customer Loyalty Team at 1-800-373-5330 if you have questions regarding a specific product.

You may click here to find various product guides and installation instructions.

Some colors may vary slightly from proof to printed product. Most of our customers will be viewing their real estate sign proof on a standard home computer or even cell phone. Variance in phone or computer graphics can cause some colors to appear brighter or more saturated than the final printed sign. For customers who need precise color-matching services, kindly send an inquiry to Help Team here.

The size of the text will depend on the size of the sign, font and layout of the sign. It is good to remember that the more text you add to a real estate sign, the smaller the text will be. For example, each 1 inch of letter height provides 10 feet of readability with the best impact. 3” tall letters make the best impact within 30 feet; however, they can still be seen and read from up to 100 feet away.

We offer hundreds of PMS colors for you to choose from for your real estate sign needs. Click here to view our color chart.

Your document should be created in CMYK mode so that the colors that you see on the screen most closely match the final printed product. If you create your document in RGB, the colors in your printed product may vary slightly. Many of the bright values produced by your monitor cannot be reproduced in print.

CMYK (Cyan, Magenta, Yellow and Black) are the colors used in the printing process, whereas RGB (Red, Green and Blue) are the colors used by screen displays such as your monitor. Please note that JPEG files are almost always in RGB.

Yes, we can match color samples you provide. If you have a sample sign you would like us to work with, please contact us for shipping information prior to your order. Hide this content.

Yes, Oakley Signs & Graphics can help create your design and most simple design services are free. We offer additional sign design services that may include a fee such as full bleed (color printing to the sign's edge) and complete logo creation. If you have any questions or need details about design fees and services, please click here for more information or give our Customer Loyalty Team a call at 1-800-373-5330.

For the best print quality on your real estate signs , it is recommended that you submit vector artwork. Vector files can be easily identified by the file extension. Here is a list of preferred vector file types for logos or if you plan to design your own real estate sign layout:

.ai Adobe Illustrator
.eps Encapsulated Postscript (Photoshop)
.pdf Portable Document Format (Please note that not all PDF files will be vector, but most are)

We will also accept files with the following extensions and type, but we may not be able to modify these files and they may not provide the best print quality. These file types are common and frequently acceptable for photographs and logos only:

GIF Image (*.gif)
JPEG Image (*.jpg)
PNG Image (*.png)

Please submit the files you have readily available to you and we will notify you if there is any problem. If your image quality is doesn't meet our standards, we'll send you a notice on your custom proof.

Our hours of operation are Monday through Friday, from 9:00 AM - 5:00 PM (Eastern Time). Please call us at 800-373-5330, or email HelpTeam@oakleysign.com.

If you need immediate assistance please call our Customer Loyalty Team at 1-800-373-5330. You can also email our HelpTeam@oakleysign.com. We typically respond within one business day, and strive for much sooner!

Address:
461 N 3rd Ave
Des Plaines, IL 60016

Pick-up Hours:
Monday through Friday 8 am - 2 pm CST

Call 866-883-9363 or visit www.OakleySignInstallation.com

The quickest way to order is via our website. Orders are accepted online 24-hours a day at Oakleysign.com.

If you have any questions, would prefer to order by phone, or would like to repeat a prior order, you may call (800) 373-5330. Our Customer Loyalty Team is available to assist between 9:00 AM - 5:00 PM (Eastern time).

Typically your coupon will be automatically applied to your online order. If not, at the checkout page you will be prompted to provide a promo code. If ordering over the phone, be sure to provide the promotion code to our Customer Loyalty Team to have your coupon applied!

1. Stock product orders ship within 24 business hours after it’s processed.
2. Stock products ordered before 1pm CST will ship the next day (not including Saturday or Sunday). Any stock products that are currently out of inventory will be back ordered and shipped separately when available. Stock products that are ordered with other custom printed products will ship together when the custom products are approved and completed for shipment. 2. Most custom printed orders will ship no later than 3 business days of final order receipt, payment if applicable, and your final art approval. We will of course strive to ship much sooner, and usually do. Note: during the peak season (March - June), please allow for a few extra business days.
3. Most custom sign orders ship within 3 business days or less after customers approve their order. Customers approve their designs using our online design tool or for special custom design requests, through direct correspondence with our skilled in-house design team. If custom signs are ordered with available stock products, your items will all ship together based on when you approve your custom design(s).
4. IMPORTANT NOTE: if your cart contains products that qualify for 3-day shipping and 24 hour shipping; we will ship all of your items together in 3-days or less)

Yes, expedited production is available for an additional charge of 15% of the printed portion of the order. This will guarantee your order to be produced 3 business days, or less. Once your order is produced, it will be ready to ship. Expedited shipping is also available and will be quoted based on current FedEx rates. Please contact us for an expedited shipping quote.

Yes, in fact we must have a signed approval before we can begin production on any order of customized signs. Proofs will be produced in 24-48 after order is placed. Agent riders placed online will not have a proof prior to production unless requested.

We provide up to 3 proofs and revisions at no charge. Beyond three proofs, a fee of $25 per proof will be applied to the order.

When you submit an order online, you will receive an email with the Web ID number and total. Once the order is processed internally, you will receive another email containing the order number and an order receipt. If the order is placed on the phone you will receive an email with the order number and an order receipt. Note: it can take up to 24 hours (during normal business hours) for your order to be processed internally and for you to receive an email confirmation.

If you haven't received your order confirmation email, please check your junk folder or spam filter. If you don't locate it, please contact our office at (800) 373-5330 so we can ensure your order was received and processed.

Your order is sent to our production dept. shortly after we recieve your approval to print, so it's generally impossible to make corrections or changes to the order after you provide your approval. If you have just placed your order, and want to check if changing it is possible, please contact our office at (800) 373-5330 to discuss the options.

You will receive email notifications with the status of your order throughout the production process. The emails begin when the order is processed and continue until the order is shipped.

We accept MasterCard, Visa, American Express and Discover. If paying by Company or Personal Checks, the check must clear our bank prior to shipping.

Companies with approved credit applications may order from us on open account. To apply for an account please contact us or call (800) 373-5330. Credit normally takes 2-4 weeks to get established.

Yes, we take your privacy and security seriously. Click here to read our privacy policy.

You can check the status of your order at anytime by visiting our Order Status page.

All orders are shipped from our production facility in IL (60016 zip code)

Almost all orders ship via FedEx.

FedEx charges an extra fee when shipping to residential addresses compared to Commercial addresses, therefore we suggest having your order shipped to your office in order to keep costs as slow as possible.

Minimum shipping charge of $10.75 applies to all orders.

Orders that are over 600 lbs., or are oversized such as commercial signs, will entail additional delivery fees by FedEx. If you have a heavy or oversized order and require additional information or services (such as lift gate or inside delivery), please contact us for a customized shipping quote.

Yes, we will gladly ship anywhere FedEx delivers. Please contact a customer service representative to get a customized shipping quote.

Click here to find our shipping guarantee.

Returns can only be accepted on unused stock items (i.e. frames, stock riders, etc.). Unfortunately, we cannot accept returns on customized or printed items.

Returns are only accepted within 30 days of original shipment. Products must be in "like new" condition when returned (i.e. frames and stakes that have been put into the ground are not accepted back).

A 15% restocking fee will apply for returned products. Any refunds/credits due will be issued once the original item(s) have been returned, inspected, and restocked.

If the product is damaged and / or contains manufacturing defects when you receive your order, please contact our office at (800) 373-5330. We will determine the cause of the damage or defect and replace the items ASAP.