Rewarding Careers for People Who Share Our Values

Job Description

We are looking for a highly motivated and experienced marketing professional with demonstrated success. As a marketing manager you will be responsible for the successful execution of marketing efforts across channels, with a strong focus on email, social, and in-person events. You will develop, implement and measure the strategy to success, while also overseeing the performance of digital marketing activities across SEO, PPC, and direct web.

Responsibilities:

• Develop and execute comprehensive marketing strategies aligned with overall business objectives.
• Conduct market research and competitor analysis to identify opportunities and optimize marketing efforts.
• Create and manage marketing calendars and timelines.
• Develop and execute email marketing campaigns to nurture leads, drive conversions, and increase customer loyalty.
• Segment email lists and personalize content to improve engagement.
• Analyze email performance metrics and make data-driven optimizations.
• Manage and grow social media channels (e.g., Facebook, Instagram, LinkedIn, TikTok, Youtube).
• Create engaging content and develop social media calendars.
• Monitor social media trends and engage with the target audience.
• Plan and execute in-person events, including trade shows and conferences.
• Manage event budgets, logistics, and on-site operations.
• Measure event success and identify areas for improvement.
• Oversee the work of external agencies responsible for SEO and PPC efforts.
• Ensure that agency deliverables align with overall marketing strategy.
• Monitor agency performance and manage relationships.
• Track and analyze key marketing metrics (e.g., website traffic, conversion rates, customer lifetime value).
• Identify trends and insights to inform future marketing strategies.
• Prepare regular marketing reports for executive leadership.
• Collaborate with developers and IT to define solutions

Skills / Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Experience in a B2B or SaaS environment.
• Certification in Google Analytics or a similar tool.
• 5+ years of experience in marketing, with a focus on digital marketing.
• Strong understanding of email marketing, social media, and in-person event planning.
• Experience managing external agencies and vendors.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in marketing automation tools and data analytics software.
• Problem solver and customer-oriented.
• Excellent project management skills.
• Strong technical ability and detail-oriented.
• Solid communication skills and a strong sense of professionalism and flexibility, especially when receiving constructive criticism.
• Clearly communicate information and ideas through written, verbal or electronic mediums to all levels of management.
• Adapts to changes in a fast-paced environment without being negatively impacted.
• Expert with google and standard microsoft applications including: sheets, forms, drive, word, excel, powerpoint, etc.

This Job Is Ideal for Someone Who Is:

• Dependable - more reliable than spontaneous
• People-oriented - enjoys interacting with people and working on group projects
• Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
• Detail-oriented - would rather focus on the details of work than the bigger picture
• Achievement-oriented - enjoys taking on challenges, even if they might fail
• Autonomous/Independent - enjoys working with little direction
• Innovative - prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance - thrives in a high-pressure environment

Job Summary:

We are seeking a Customer Experience Rep to join our team. The ideal candidate will be responsible for providing exceptional customer service and promoting sales of our products. If you have a passion for selling, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

• Engage with customers to understand their needs and recommend suitable products
• Take Inbound call to answer customer questions
• Promote products/services to new and existing customers
• Maintain positive business and customer relationships to to prolong customer lifetime value
• Prioritize and/or escalate client questions and concerns to increase client satisfaction
• Data entry of web & e-mail order
• Continuously improve through feedback

Requirements:

• Excellent customer service and communication skills, both verbal and written
• Highly motivated
• Familiarity with ERP Systems
• Bachelor's degree preferred but will accept relevant experience
• Experience with multitasking, prioritizing, and managing personal performance
• Experience in customer service roles
• Strong organizational skills with the ability to manage time effectively
• Proficiency in English; multilingual abilities are beneficial

This position provides opportunities for career growth, and a dynamic work environment. If you are passionate about providing top-notch customer service, we encourage you to apply.

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance